The problem is believed to have gotten vital and simply noticeable with the firmware replace model 4.5.2 the corporate rolled out this June. “Made an account to come and say the same thing- new update has severely lowered the quality of ANC, absolutely nowhere near where it was.”, wrote a consumer on Bose neighborhood discussion board.
There was even a petition on Change.org with 898 signatures alleging Bose for deliberately making the ANC worse in order that customers would improve to the newer Bose NC700 mannequin. Considering all these consumer suggestions, Bose performed an investigation and printed its investigation report on Thursday.
According to the report, the corporate didn’t discover any points with the firmware replace. “Through all of our investigation and testing, we’re confident that firmware 4.5.2 did not affect the noise cancelling feature.”, wrote Wayne_M, Lead Bose Community Manager.
To come to this conclusion, the corporate performed a sequence of exams together with engineering exams within the firmware, testing headphones of consumers,third-party testing, and even in-house visits to check the credibility of the claims.
However, in the event you’re nonetheless going through points, Bose has quickly made it potential to downgrade the firmware via its Bose BTU website. “We’re re-introducing the ability to downgrade firmware QC35 II to 4.3.6 and QC35 series 1 to 2.5.5 via the Bose BTU site for a limited time. Further communication regarding the availability of the downgrade option will be posted to the community at a later date, but if you wish to take advantage of this downgrade option, we advise you to do so as soon as possible.”
In addition, the corporate has printed a video on YouTube that might assist you troubleshoot noise cancelation points that you just may be going through along with your Bose ANC headphones.