Facebook Messenger introduces automated international coronavirus helpline

Facebook Messenger introduces automated global coronavirus helpline

“The helpline is based on information about the COVID-19 pandemic scrolled from WHO, CDC and UNICEF.”

After WhatsApp noticed the introduction of three automated chatbot helplines in India, UK, and by the WHO for international utilization, Facebook Messenger has additionally joined the fray by launching an automatic data service that provides common updates from internationally concerning the coronavirus pandemic. The data hub will provide the newest rely of coronavirus sufferers, cured people and deaths from internationally, information updates from genuine sources, and articles which can be geared toward curbing the unfold of misinformation and myths on coronavirus.

In a bid to supply all the knowledge, Facebook Messenger will likely be scrolling all the knowledge from the World Health Organisation (WHO), the United States Centre for Disease Control and Prevention (CDC) and the UNICEF. The WHO, curiously, already has a devoted chatbot to speak concerning the coronavirus on WhatsApp, which gives all the knowledge that the Messenger hub additionally goals to supply. With this, Facebook Messenger turns into the second platform underneath Facebook’s platforms to supply devoted chat bots that supply automated data updates concerning the pandemic.

In India, the federal government was the primary to roll out MyGov’s coronavirus helpdesk on WhatsApp, utilizing an automatic chatbot service by a chat bot service, Haptik. The major goal of those automated providers is to supply the newest updates by way of information from India and internationally, together with providing a portal the place people can test generally unfold data, to confirm them as reality or delusion. This is a very essential level, since misinformation in instances of disaster may be vital.

The Indian authorities has additionally issued a directive for social media firms to actively discourage faux information on their platforms, following which many companies have taken a variety of steps. The likes of Facebook and Twitter have discontinued advertisements claiming to promote faux COVID-19 cures, and even masks, by catching on to the coronavirus pattern. Other steps embody steps reminiscent of providing an official data hub, in order to forestall conspiracy theories from spreading panic within the society.

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