Counterpoint Research lately carried out an extensive study in 4 main cities in India. The researchers basically surveyed smartphone customers visiting service facilities to search out the typical quantity spent on after-sales providers of smartphones.
So, based on the research, a mean smartphone person residing in India visits a service heart inside 6 months of buying a brand new smartphone and spends round $32 (~Rs. 2,400) on out of guarantee smartphone repairs. The researchers say that the commonest points confronted by the customers embody software program issues, hanging or lagging of the gadget, charging points, and show points. Moreover, the report means that 80% of those customers are pleased with the after-sales providers that the businesses present for the gadgets.
After-Sales Services During the Pandemic
Now, as a result of ongoing pandemic, such after-sales providers have been affected rather a lot as all of the bodily shops are shut down. However, as per the report, on-line help and doorstep-delivery providers by the smartphone corporations have improved after-sales service rather a lot, regardless of the present disaster.
“Due to the COVID-19 pandemic, many after-sales service processes have been affected in India and abroad. Under these circumstances, leading brands have taken initiatives to digitize the service delivery process, reduce wait times, and maintain contactless delivery,” mentioned Pavel Naiya, the Senior Analyst at Counterpoint Research.
As a end result, as per Naiya, two-thirds of the customers visiting service facilities lately have “received their smartphones within a day.” Moreover, half of the respondents advised the researchers that all of the required repair-parts and elements have been out there on the shops.