A latest Windows 10 Photos app replace has been inflicting issues for some customers the place the default imager viewer would crash when accessing photographs. The subject was additionally reported by customers on Microsoft’s reply discussion board, Feedback Hub, and Twitter.
We had been in a position to reproduce the problem on a tool operating Windows 10’s May 2020 Update and it seems that Microsoft has lastly launched a repair for the bug to the testers within the Dev Channel.
User responses on social media recommend that this may very well be brought about resulting from an replace pushed through the Microsoft Store in May, or because of the Windows 10 model 2004.
The downside was being triggered when customers open a picture from File Explorer or desktop, which might consequence within the Photos app getting caught with a black or white display screen, after which the UWP app would crash.
Unfortunately, a bug report is just not generated or logged by Event Viewer, which implies you can not diagnose the issue or the flag the problem within the Feedback Hub with right data.
“Photos app seems prone to crashing when viewing many images, having multiple photos open at the same time, and leave them open for some time. After a while, a photo window reverts to the photos the main page and a current image is lost (can’t use forward),” one person noted within the Feedback Hub put up.
“The photo window opens but stays white/black with no content. Happens randomly and inconsistently, has been going on for weeks,” one other person wrote.
Fortunately, Microsoft has began rolling out Photos app v2020.20090.1002.0 to the testers within the Dev Channel of Windows Insider program with a repair for the crashing bug. However, it’s price noting that there have been no official responses on the possible explanation for the crash.
We’ll replace this text when extra particulars can be found.