FCC chairman Ajit Pai has revealed that the telecoms regulator has obtained over 2,000 complaints regarding COVID-19.
Speaking to the House Energy and Commerce Committee on Tuesday, Pai mentioned the FCC has obtained round 2,200 complaints regarding the pandemic. Of the complaints, round 1,400 have obtained a response to date.
Approximately 500 of the complaints had been particularly filed below the Keep Americans Connected pledge which the FCC introduced in response to the pandemic.
“It’s my understanding that most of the complaints that we have received about the pledge have been resolved to ensure that the consumer remains connected,” Pai mentioned.
The pledge, introduced in March, noticed broadband and phone suppliers throughout the nation conform to steps aimed in direction of holding Americans related for at the least the next 60 days.
Carriers together with AT&T and Verizon all promised as a part of the pledge to not finish service for any residential or small enterprise that would not afford to pay their payments on account of monetary pressures arising from the pandemic.
At the tip of April, the FCC referred to as on the businesses concerned to increase their pledge. The FCC says over 750 broadband and phone suppliers supported the extension.
However, prospects of suppliers who’ve signed the pledge usually are not mechanically resistant to being cut-off in the event that they miss a invoice. Service suppliers should be notified by the client in the event that they want an extension on account of monetary hardship.
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