Vodafone Idea Launches AI-Powered Chatbot on WhatsApp

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Vodafone Idea Launches AI-Powered Chatbot on WhatsApp
Vodafone Idea on Friday introduced an AI-powered digital assistant known as VIC that it says will assist provide higher service and help to its clients across the nation. The new device is now reside 24X7 on the corporate’s web sites, in addition to the My Vodafone and My Idea cellular apps. It can be accessible as a WhatsApp chatbot that may be accessed by way of SMS hyperlinks that each Vodafone Idea consumer will obtain.

The new AI-powered software program will provide clients instantaneous responses on a spread of service-related necessities, together with queries about invoice funds, value-added-services (VAS), plan activations, new connections, knowledge balances, invoice requests and extra. According to the corporate, it was in-built double-quick time due to the pandemic that’s stopping corporations from offering conventional buyer help by means of its common shops.

In a ready assertion, Vishant Vora, the Chief Technology Officer at Vodafone Idea, stated that the brand new service will present enhanced customer support expertise as a part of the corporate’s ‘Digital First’ strategy. He additionally claimed that the brand new device is an ‘industry first initiative’ that can assist clients at a time when customized service by means of conventional channels has develop into unattainable due to the pandemic.

According to Vora: “In line with our digital first approach, we are constantly innovating and deploying technology based solutions which are cost effective, convenient and offer instant resolution for our customers. VIC, an AI powered intelligent customer service platform, developed by our technology partner, ORISERVE, is an industry first initiative and has huge relevance especially at a time when customers are house-bound”.

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